summary
focal flo :: privacy policy
effective date: january 1, 2026
at focal flo™, we respect your privacy and are committed to protecting your personal information. this privacy policy explains how we collect, use, and safeguard your data when you use our web app, website, and associated services (collectively, the "platform").
focal flo™ is operated by ntervl llc.
focal flo™ and related marks, logos, and brand elements are trademarks of ntervl llc. you may not use these marks without our prior written permission.
1. information we collect
we may collect the following types of personal information:
- • account information: name, email address, login credentials
- • usage data: session activity, feature usage, content engagement
- • device data: ip address, device type, operating system, browser type
- • payment information: processed securely via third-party payment platforms (e.g., stripe)
- • user preferences: flo progress, streak data, audio session selections, customizations
we do not collect sensitive biometric or health data unless explicitly provided by you within optional features.
2. how we use your information
we use your information to:
- • provide and improve the focal flo experience
- • customize content based on your goals and preferences
- • monitor usage trends and system performance
- • manage subscriptions, payments, and billing
- • communicate with you (e.g., updates, support, offers)
- • comply with legal requirements
4. your rights and choices
you may:
- • access and update your personal information via your account settings
- • delete your account in-app from manage account → membership, or request deletion by contacting [email protected]
- • opt out of marketing emails at any time
5. data retention
we retain your information as long as your account is active or as needed to comply with legal obligations and enforce our policies. when you delete your account in-app or by request, we remove your login and user-owned app data where our systems allow. we may retain certain billing, transaction, security, legal, or support records as required for legitimate business, financial, or legal purposes (for example, stripe payment records tied to your customer id).
6. security measures
we use industry-standard encryption and security protocols to protect your data. however, no platform can guarantee 100% security. you are responsible for keeping your login credentials secure.
7. children's privacy
focal flo is not directed at children under 13. if we learn that we have collected personal information from a child under 13 without parental consent, we will delete it immediately.
8. international users
if you are accessing focal flo from outside the u.s., you understand that your data may be processed and stored in the u.s. or other jurisdictions.
9. updates to this policy
we may update this privacy policy. changes will be posted with a new effective date. continued use of the platform constitutes your acceptance of the revised policy.
by using focal flo, you agree to the collection and use of information as outlined in this privacy policy.
focal flo™ is operated by ntervl llc